At SCHOLHA LLC, customer satisfaction is important to us. We want you to be satisfied with your purchase. If you are not completely happy with your paper towel holder, we offer a 30-day return and refund policy, subject to the terms and conditions below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a standard return, products must be unused, undamaged, unaltered, and returned in their original condition with original packaging and included accessories, where applicable.
To start a return, please contact our customer support team at support@scholha.com with your order number and the reason for your return.
All returns must be approved by our customer support team before being sent back. We will provide the applicable return instructions after reviewing your request.
How to Request a Return or Refund
Requesting a return or refund is straightforward.
Please contact us at support@scholha.com and provide:
- Your order number.
- The email address associated with your purchase.
- The reason for your return request.
- Photos of the product, if it is damaged, defective, or incorrect.
Our customer support team will review your request and provide return instructions when applicable.
Please do not send products back without receiving return authorization and instructions from our customer support team.
Return Eligibility and Conditions
- 30-Day Return Window: Return requests must be submitted within 30 days of receiving your order.
- Product Condition: Returned products must generally be unused, undamaged, unaltered, and in their original condition, with original packaging and included accessories where applicable.
- Personalized or Used Items: Certain items may not be eligible for return, including personalized or customized products and items that have been used, damaged, or altered after delivery.
- Final Sale Items: Items explicitly marked “Final Sale” on the product page before purchase are not eligible for return unless they arrive damaged, defective, or incorrect.
- Clear Return Restrictions: Any applicable return restrictions will be clearly stated on the relevant product page or communicated before purchase.
- Incorrect or Damaged Products: If you receive a damaged, defective, or incorrect item, please contact us with relevant photos and your order details. We will review the issue and arrange an appropriate resolution, such as a replacement or refund, as applicable.
- Return Authorization: All standard returns require prior approval from our customer support team.
Refund Policy
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved:
- Refund Method: Refunds will be issued to the original payment method whenever possible.
- Refund Amount: Approved refunds will cover the amount paid for the eligible returned product, including applicable discounts. Any applicable sales tax attributable to the refunded product will also be refunded.
- Processing Time: Approved refunds will generally be processed within 10 business days after the returned product has been received and inspected.
- Bank Processing: Your bank or payment provider may require additional time to reflect the refund in your account.
- Shipping Charges: Original shipping charges are generally nonrefundable, except where required by applicable law or where the return results from our error, a defective product, or an incorrect item.
We will send you a confirmation once your refund has been processed.
Exchange Policy
We offer exchanges within 30 days of receiving your order, subject to product availability and eligibility requirements.
If you would like to exchange your paper towel holder for a different color, style, or other available product option, please contact us at support@scholha.com.
To request an exchange:
- Contact our customer support team with your order number and the product you wish to exchange.
- Our team will review your request and confirm whether the requested replacement is available.
- Once approved, we will provide return instructions and explain the next steps for the exchange.
- If there is a price difference between the original product and the replacement, we will communicate the difference before completing the exchange.
Replacement products will be shipped after the return has been approved and the original item has been received and inspected, unless otherwise agreed.
If the original item is damaged, defective, or incorrect, we will review the issue and provide an appropriate replacement or refund in accordance with applicable consumer protection laws.
Return Shipping
For standard returns due to a change of mind or personal preference, customers are generally responsible for the return shipping costs.
If you receive a damaged, defective, or incorrect product, please contact us before returning it. We will review the issue and provide appropriate return or replacement instructions. SCHOLHA LLC will cover applicable return shipping costs when the return is due to our error or when required by applicable law.
Original shipping charges are generally nonrefundable for standard returns, except where required by applicable law or where the return results from our error.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@scholha.com.
We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to our return policy.
Third-Party Purchases
This return and refund policy applies only to purchases made directly through our official website, www.scholha.com.
Purchases made through third-party retailers or marketplaces are subject to the applicable retailer’s return and refund policies.
Your Consumer Rights
This Return & Refund Policy is provided in addition to your rights under applicable consumer protection laws.
Nothing in this policy limits or excludes any rights or remedies you may have regarding products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
Where applicable law provides greater consumer protection than this policy, the applicable law will take precedence.
Need Help?
If you have any questions about returns, refunds, exchanges, or your order, please contact us using the information below.
Business Name: SCHOLHA LLC
Website: www.scholha.com
Email: support@scholha.com
